Refund & Cancellation Policy

Last updated: September 2026

This policy explains how to cancel a MaktabPro subscription and when we issue a refund. It applies alongside our Terms of Service.

Try before you pay

Every madrasa starts with a 30-day free trial. No card is required to begin, and we do not charge you when the trial ends — you choose a paid plan yourself. The trial exists so you can be sure MaktabPro fits your madrasa before any money changes hands.

Cancelling

You can cancel at any time from Settings → Billing inside your dashboard, or by emailing us. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then, and you are not billed again.

Cancelling does not delete your data. You can export everything — students, attendance, Hifz records, fees — from Settings → Data export at any time before or after you cancel.

Refunds

If you are not satisfied, contact us within 14 days of your first payment on a plan and we will refund it in full. This covers your first monthly or annual charge on a new subscription.

After that window, subscription fees are generally non-refundable, and cancelling stops future renewals rather than refunding the current period. We will still consider a refund where a charge was clearly not intended or not received as described — for example a duplicate charge, a renewal you told us you wanted to cancel, or a prolonged failure of the service. Ask us; we would rather resolve it than keep money that was not fairly earned.

Your statutory rights

Nothing in this policy limits rights you have by law. If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel a distance contract within 14 days. Where local law gives you a stronger right to a refund than this policy does, that law applies.

How refunds are paid

Refunds go back to the original payment method — we cannot send them anywhere else. Once approved, the money usually reaches your account within 5–10 business days, depending on your bank or card issuer.

Outside India, MaktabPro subscriptions are sold by our payment partner Paddle, who acts as the merchant of record and appears on your statement. Refunds for those purchases are processed by Paddle on our instruction. Inside India, payments are processed by Razorpay.

Contact us

For anything about a charge, a cancellation, or a refund, email accounts@maktabpro.com. For everything else, we are at support@maktabpro.com. Tell us the email on the account and roughly when you were charged, and we will find it.